Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the situation. You will need to provide photos and/or video proof of any damage or other issues if the package did not appear to have been tampered with from the outside. If there is a problem due to the construction, the issue will be assessed. If the issue was due to the handling by the shipping partner, you will need to contact them to file a claim and/or request a refund.

Returns are not accepted, even forced (packages marked return to sender) returns. All products are custom-made (this is not the same as made-to-order customs) and cannot be exchanged or replaced. If you try to force a return, a refund will not be issued, and the products will not be resent to you.

There are no refunds. Please ensure that you have read the item listing, description and measurements correctly prior to purchase, feel free to contact me for more details or photographs. If an item was damaged during shipping, you will need to contact the shipping partner to file a claim. We will also not refund if you have ordered under the incorrect address. If the address was wrong, and the package is returned, we will contact you and make one last attempt to ship to the correct address.

All ready to ship  products will be packed and  handed off to the delivery partner within 7-14  business days of purchase. This is often completed sooner but the larger time frame allows me time to manage chronic health conditions. Holidays are excluded, so they will not count within the 7-14 business day timeframe. If there is a national holiday, please add an additional day to the shipping time.

We are not responsible for purchases that are sent to the incorrect address. Please be sure that you have entered the correct address when placing your order. If you feel that you have made an error on the shipping address, please contact iris_inspired@hotmail.com asap, if you have not already received a shipping notification email.
Once a purchased product has been collected and scanned by the shipping partner, we are no longer responsible for or able to control the speed or care of your items as they make their way to you. Due to delays beyond our control, some packages may take longer to be delivered than expected. Should such a delay occur while you are waiting for delivery, you can track the package through the shipping partner website or app, or contact them directly to find the status. Again, delays are beyond our control and only the shipping carrier can help you with that information.

Should your item(s) be damaged during the shipping process, you would need to contact the shipping carrier to file a claim and to request a refund. Iris Inspired is not responsible for any damages that occur once it leaves our hands therefore we will not issue refunds or replacements in such situations.

Due to the new GSPR coming in to effect on 13th December 2024 I will no longer be able to ship to the EU or Northern Ireland.
I hope that they will realize how much they are hurting small businesses and reverse this decision soon (or at least make it easier or more accessible) but for now I will be unable to.

All product images, available prints, and promotional graphics are the exclusive property of the artist and myself

The uploading, processing, or scanning of any of my images—including product images, prints, and graphics—into any ai platform, (including, but not limited to, ChatGPT, Gemini, Grok and Claude) is strictly prohibited.

Unauthorized use of these materials constitutes a direct breach of my terms of service, legal advice will be sought.

In addition I request that visitors and customers to refrain uploading their own photographs or videos of my finished products, displays, or market stall to Ai platforms.

Thank you for respecting the artist's original art work and supporting my business